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Home > Miscellaneous > Backup Option Is Grayed Out Within The Database Configuration Utility
Backup Option Is Grayed Out Within The Database Configuration Utility
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Symptoms

The backup button is grayed out in the database configuration utility.

Cause

This behavior can be caused by three things:

  • Database backups must be run from the server machine and not via a Remote Desktop (RDP) session
    The server is the machine with the dongle attached.
  • Regional Server support is enabled in the dongle
    Verifiable via the System Status screen.
  • The SQL Server and the application server are on different machines
    The built-in SQL Server tools MUST be used to perform backup and restore operations.

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