ENGAGE Device Integration


Overview

With the release of Access It! Universal.NET 7.0, support has been added for direct communication to an ENGAGE gateway and its devices. ENGAGE devices reside within an ENGAGE site which should not be confused with the term "site" used throughout Access It! Universal.NET.

The ENGAGE Site must be created within Access It! Universal.NET. If using an ENGAGE site created outside of the software, all devices must be removed and factory reset.

Access It! Universal.NET Licensing

The following licensing option must be enabled within the Access It! Universal.NET dongle and is a per lock count license.

  • ENGAGE Lock Count - 1/x
  • ENGAGE Integration
    This will report Yes, after the ENGAGE Site is created.

Required Components

The following components are required to complete the integration.

  • Access It!® Universal.NET min s/w v7.0
  • ENGAGE Gateway configured for IP (Poe)

Supported ENGAGE Devices

The following devices have been successfully tested using the ENGAGE integration.

  • Schlage NDE locks
  • Schlage LE Mortise Locks
  • Schlage Control Smart Locks
  • Von Duprin Remote Undogging (RU)
  • Von Duprin Remote Monitoring (RM)

All devices communicate via Secure AES-256 bit encrypted 2.4 GHz Bluetooth 4.0 protocol between Gateway and ENGAGE enabled devices which does not interfere with Wi-Fi networks. A detailed site survey is recommended to determine range in each unique environment. Up to 30’ can be achieved in typical building environments. Under ideal conditions, up to 50’ line of sight may be possible. A detailed site survey is recommended to determine if the extended range can be achieved. Performance is dependent on local physical (geometry, construction materials, and furnishings) and RF environment. For planning purposes users should consider estimating at least 10% contingency for Gateway quantity. Reference the ENGAGE Gateway Placement Guide for details.
The ability for a locks to communicate via WiFi is not supported.

ENGAGE Device Limitations

Up to 10 ENGAGE devices can be associated to a single ENGAGE gateway and there is no limit to the number of ENGAGE gateways that can be added to the Access It! Universal.NET software.

Every ENGAGE Device has support for up to (16) individual intervals. These intervals include access level schedules as well as unlock schedules. Access It! Universal.NET has safeguards in place to ensure this limit cannot be exceeded.

ENGAGE locks support up to 5,000 users per lock.

Configuring ENGAGE Site

Prior to configuring an ENGAGE Site, a user account must exist that has access to the ENGAGE portal. The portal, as well as sign in assistance can be found here: https://portal.allegionengage.com/signin

The Site must be created in Access It! Universal.NET and not in the ENGAGE mobile app.

  1. Within Access It!® Universal.NET, navigate to the System menu
  2. Select Servers
  3. Edit the Access It!® Universal.NET server
  4. Select the Hardware tab
  5. Click the Register button within the ENGAGE Settings area
  6. Enter ENGAGE portal URL of https://partner.lockwebserv.com/
  7. Enter the ENGAGE portal username and password
  8. Enter a friendly name for the ENGAGE Site
  9. Click OK
  10. Click OK on the confirmation box
  11. Log off of and then and back into to Access It! Universal.NET

The ENGAGE Integration will now report Yes.

Commission and Link ENGAGE Devices within Access It! Universal.NET

ENGAGE devices are configured using the Allegion ENGAGE mobile app which is accessible from the App Store or Google Play. All devices being commissioned must go through a factory reset (FDR). Consult device documentation for specific steps.

  1. Within the mobile app, log in using the ENGAGE credentials
  2. Select the site that was added through Access It! Universal.NET
  3. Click the + icon and follow prompts to add in device, repeat until all devices have been added
  4. Within the mobile app, select the ENGAGE gateway
  5. Select option to Link Device and link ENGAGE devices as needed
  6. Close Mobile App

Add ENGAGE Device to Access It! Universal.NET

  1. Within Access It!® Universal.NET, navigate to the Hardware menu
  2. Expand the ENGAGE menu
  3. Select Gateways
  4. Click New from the toolbar
  5. Enter friendly name for the ENGAGE gateway
  6. Enter the IP address of the ENGAGE gateway
  7. Fields for Username and password are purposely disabled and will populate upon initial communication to the gateway
  8. Enter the Poll delay, the frequency which the gateway is queried for event information and process updates. The default value is 10 seconds.
  9. Assign Timezone as needed
  10. Click Save and wait for gateway to come online
  11. Once online, right click on gateway and select Sync Edge Devices to automatically insert the linked devices within Access It! Universal.NET

Configuring ENGAGE Device within Access It! Universal.NET

  1. Within Access It!® Universal.NET, navigate to the Hardware menu
  2. Expand the ENGAGE menu
  3. Select All Edge Devices
  4. Edit and configure ENGAGE Device as needed
    Options displayed when editing a device differ per model. Consult the Access It! Universal.NET help file for more information on device features.

Updating ENGAGE Device firmware
Firmware updates should only be done under advisory from RS2 or Allegion. Because firmware is downloaded via BLE, it may take up to an hour to fully download a lock. Firmware is model-wide so that when an update for a model is sent, all devices of the same model will be updated.

  1. Within Access It!® Universal.NET, navigate to the Hardware menu
  2. Expand the ENGAGE menu
  3. Select Gateways
  4. Right click on an ENGAGE gateway and from the commands menu select Download Firmware
  5. The download firmware menu will contain all locally downloaded firmware
    To download the latest firmware from Allegion, click the Refresh button and enter ENGAGE credentials.
  6. Select the firmware to download and click OK.

Configuring ENGAGE Access Levels

  1. Within Access It! Universal.NET, navigate to the Configuration menu
  2. Select Access Levels
  3. Create a new Access Level, or edit an existing Access Level
  4. Select the ENGAGE Locks tab
  5. Select a timezone from the Available list and apply reader access by moving the reader to the right hand pane.
  6. Click Save

Configuring ENGAGE Credentials

Existing Credential

  1. Within Access It!® Universal.NET, navigate to the Cardholder or Cards screen
  2. Edit an existing card
  3. Select the ENGAGE tab
  4. Configure Credential function as needed, see KB article 747 for more information.
  5. Assign the appropriate Credential format
  6. Assign reader access as needed
    Access can alternatively be configured via an Access Level.
  7. Click Save

New Credential

  1. Within Access It!® Universal.NET, navigate to the Cardholder screen
  2. Click New to add a new credential
  3. Select the ENGAGE tab
  4. Configure Credential function as needed, see KB article 747 for more information.
  5. Assign the appropriate Credential format
  6. Assign reader access as needed
    Access can alternatively be configured via an Access Level.
  7. Click Save

  • 745
  • 21-Mar-2019
  • 474 Views