Resetting An OEM Code To Resolve Invalid OEM Code Error Message


Submitting the OEMAuthCodes.oem File
Prior to submitting the OEMAuthCodes.oem file the software must report Invalid OEM within the Comm Status column.  Once reported proceed with steps 1-5.

  1. Stop the Access It! service using the service manager (Start | Programs | Access It! | Utilities)
    Services must be stopped from Access It! server (machine hosting dongle).
  2. Open the OpenAppData folder (Start | Programs | Access It! | Utilities)
  3. OEMAuthCodes.oem is found Within the OpenAppData folder
  4. Once the file has been uploaded and an email address has been supplied, an email will be sent with an updated version of the OEMAuthCodes.oem file, along with additional instructions
  5. Please click this Link to manage your broken code

Replacing the OEMAuthCodes.oem File

  1. Open the OpenAppData folder (Start | Programs | Access It! l Utilities)
  2. Replace the OEMAuthCodes.oem file with the attached updated version
  3. Stop the Access It! services using the service manager (Start | Programs | Access It! | Utilities)
    Services must be stopped from Access It! server (machine hosting dongle).
  4. Start the Access It! services using the service manager (Start | Programs | Access It! | Utilities)
    Services must be started from Access It! server (machine hosting dongle).
  5. If the Mercury panel(s) still report Invalid OEM Code, edit and save the panel

If successful, panel will report a communication status of Normal.


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  • 24-Jul-2014
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