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Home > Access It! Universal.NET > An Error Occurred While Processing Your Request.
An Error Occurred While Processing Your Request.
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When using the Access It! Universal.NET Web Client the error of "An Error Occurred While Processing Your Request." may occur in multiple ways.

Cause A

When trying to login to the Web Client using a valid Username and Password.

Resolution A

Ensure there are enough workstation licenses.

Cause B

When trying to edit a Card or Cardholder.

Resolution B

Check the Windows NT Event Log for errors and alerts. There should be an error like "Exception message: Value of '12/31/2035 12:00:00 AM' is not valid for 'SelectedDate'. 'SelectedDate' should be between 'MinDate' and 'MaxDate'." To resolve this edit the Expire Date of the Cards.

Cause C

The user IIS utilizes does not have sufficient permissions to write to the C:\inetpub\wwwroot\AIUniversal directory.

Resolution C

Provide write permissions to the C:\inetpub\wwwroot\AIUniversal directory for the IIS_IUSERS group.

  1. In Windows Explorer browse to C:\inetpub\wwwroot\ directory
  2. Right-click on the AIUniversal folder
  3. Click Properties from the context menu
  4. Click the Security tab
  5. Click Edit...
  6. Under Group or user names, select the IIS_USERS group
  7. Under Permissions for IIS_IUSERS, click allow for Write permissions
  8. Click Ok
  9. Click Ok

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