Error 462 - Remote Server Machine Does Not Exist Or Is Unavailable


Symptoms
When launching the software from a client machine, error 462 is raised.

Cause A
This error is typically related to a firewall blocking access to the Access It! Universal service on the server or its required TCP ports

Resolution A
Exceptions should be made for the Access It! Universal service (AIUnisvc.exe) and TCP ports 135 and 3030. The AIUnisvc.exe can be located in .\Program Files\RS2 Technologies\Access It! Universal.

Cause B
This error can be raised if a client machine is trying to access the Access It! Universal service on the wrong machine. This can occur if a server machine has changed and the client workstation needs to be redirected to the new server.

Resolution B
The client uses the server name stored in its Settings.ini file to connect to the Access It! Universal server. The Settings.ini file can be located in the AppData folder (Start | Programs | Access It! Universal | Utilities | OpenAppData Folder)

Cause C
This error can be raised if a client machine is trying to run a different version of Access It! Universal than the version of Access It! Universal on the server machine.

Resolution C
Install the same version of software that the server machine is running on to the client machines.


  • 6
  • 07-Aug-2015
  • 14111