Mercury EP Controller Web Page Loads Slowly

When Opening the configuration page there are long load times 

The issue is caused by the EP panel improperly downgrading TLS 1.2 connections. Disabling TLS 1.2 in the browser resolves this issue.  Mercury addressed this issue in EP firmware levels 1.19.4 and above.

Disabling TLS 1.2 in Internet Explorer
To disable TLS 1.2 in Internet Explorer perform the following steps:

  1. Click the gear icon located in the top right corner of the browser
  2. Select Internet Options
  3. Select the Advanced Tab
  4. Unselect Use TLS 1.2
  5. Click Apply
  6. Click OK
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  • 31-May-2016